Responsible Gaming
Your Safety Comes First

Responsible Gaming Tools

Everything You Need to Play Safely at bd989

bd989 provides a full suite of player-protection tools accessible directly from your account dashboard. These features are available to all players in Bangladesh at no cost and with no waiting period.

Our Commitment to Safe Play

bd989 believes that online gaming in Bangladesh should be an enjoyable, controlled leisure activity — never a compulsion. As a platform serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, bd989 takes its duty of care seriously. Responsible gaming is not a checkbox exercise for us; it is a core part of how we design and operate the platform.

Every feature on bd989 — from cricket betting markets to live casino tables and slot games — is built with player welfare in mind. We maintain transparent odds, publish clear terms for every bonus and promotion, and invest continuously in tools that help players remain in control of their gaming behaviour. We do not target players who have self-excluded, do not send promotional communications to accounts under a cooling-off period, and do not use design patterns intended to extend gambling sessions beyond a player's own intentions.

bd989 applies responsible gaming principles to all payment methods accepted on the platform — including bKash, Nagad, Rocket, Upay, and USDT — and ensures that deposit limit tools apply uniformly regardless of which payment channel a player uses.

18+ Age Restriction Policy

bd989 operates strictly as an 18+ platform. No individual under the age of 18 is permitted to open a bd989 account, make a deposit, place a wager, or collect a withdrawal. This rule applies without exception to all players accessing bd989 from Bangladesh and from any other jurisdiction.

Age verification is an integral part of the bd989 account registration and KYC process. Before processing any withdrawal request, bd989 requires all account holders to submit a valid government-issued identity document (National Identity Card or passport) confirming their date of birth. Accounts where age verification cannot be completed are suspended pending successful document submission. Any account found to belong to a person under the age of 18 is immediately and permanently closed, with any funds returned to the originating payment source.

• At Registration: Players must confirm during sign-up that they are 18 years of age or older. Providing a false date of birth to circumvent this requirement constitutes a material breach of the bd989 Terms and Conditions and will result in permanent account closure.
• KYC Verification: Identity documents submitted during the KYC process are cross-checked against the date of birth declared at registration. Discrepancies are escalated immediately to the bd989 compliance team.
• Marketing Materials: bd989 does not direct any promotional communications toward individuals who are, or are likely to be, under the age of 18. All marketing content is targeted at adults aged 18 and above in the Bangladesh market.
• Underage Reports: If you suspect that a person under 18 has gained access to a bd989 account — including via a shared device — please contact [email protected] immediately. bd989 will investigate and act swiftly.

Deposit Limits & Spending Controls

One of the most effective responsible gaming tools available to bd989 players is the ability to set a personal deposit limit. Deposit limits give you hard financial boundaries that the platform enforces automatically, removing the temptation to deposit more than you have budgeted for a given period. bd989 offers three deposit limit time frames:

A critical design feature of bd989's deposit limit system is the asymmetric cooling-off rule: reducing a limit takes effect instantly, while increasing a limit requires a full cooling-off period to pass before the higher limit becomes active. This prevents impulsive decisions made during a gaming session from immediately undermining a player's own financial safeguards.

In addition to deposit limits, bd989 also supports loss limits and wager limits for players who wish to control their total gaming spend beyond the deposit stage. These advanced controls are available in the same Responsible Gaming section of your account dashboard and work on the same immediate-reduction, cooling-off-to-increase principle.

Time-Out & Session Controls

Sometimes the most responsible thing a player can do is step away from the screen for a defined period. bd989's time-out feature lets you suspend your account for a fixed duration, giving you space to reflect without requiring a permanent break. During a time-out:

• Your account login is disabled for the selected duration. You cannot place bets, make deposits, or access casino games.
• Any active bonus wagering requirements are paused for the duration of the time-out and resume only after the period ends, not forfeited.
• Pending withdrawal requests that were submitted before the time-out began will continue to be processed normally.
• Promotional and marketing emails are suppressed for the full duration of the time-out period.
• The time-out cannot be cancelled early by the player. If you need an emergency exception (e.g., to process a withdrawal), contact [email protected] with a verified account request.

bd989 offers the following standard time-out durations: 24 hours, 48 hours, 7 days, 14 days, and 30 days. A custom duration of up to 90 days can also be requested via the support team. Time-outs can be activated instantly from the Responsible Gaming section of your account settings without needing to contact support.

In addition to account-level time-outs, bd989 offers session time limits that trigger an on-screen break reminder once your selected session duration has elapsed. Unlike a time-out, a session limit reminder does not lock your account — it is a soft nudge that prompts you to decide consciously whether to continue playing. Session limits can be set in increments of 30 minutes up to 4 hours per session.

Self-Exclusion Tools

Self-exclusion is the strongest player-protection tool available on bd989. It is designed for players who feel that gambling has become a problem, or who wish to take an extended, enforced break from all gaming activity. Self-exclusion is available in two forms: a temporary self-exclusion (minimum six months, maximum five years) and a permanent self-exclusion with no option to reopen the account.

When a self-exclusion is activated, bd989 takes the following immediate actions:

• Your account is suspended and access is blocked across all platforms, including the bd989 website and Android APK.
• All active bonuses and pending bonus wagering requirements are cancelled and forfeited.
• Any funds remaining in your account balance are returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• Your account details are flagged so that any attempt to register a new account using the same identity documents, email address, or mobile number is blocked during the exclusion period.
• All marketing and promotional communications from bd989 are permanently suppressed for the duration of the exclusion.
• Upon expiry of a temporary self-exclusion, a mandatory 7-day cooling-off period must pass before the account can be reactivated. Reactivation requires a conscious written request to [email protected] and cannot be done via the self-service dashboard.

How to activate self-exclusion on bd989:

Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a pattern of behaviour in which gambling causes significant harm to a person's financial wellbeing, relationships, mental health, or daily functioning. It can affect anyone, regardless of age, income, or background. In Bangladesh, where financial pressures are real and online gaming is growing rapidly, recognising the early signs of a developing problem is especially important.

The following checklist highlights common warning signs. If you recognise several of these patterns in your own behaviour — or in someone you know — it may be time to use bd989's self-exclusion tools or seek professional support.

Identifying these patterns early is the most important step toward regaining control. bd989 encourages any player who recognises multiple items on this checklist to activate a time-out or self-exclusion immediately and to reach out for professional support. You do not need to wait until gambling has caused serious harm before seeking help.

Support Resources & Help

bd989's in-platform responsible gaming tools are the first line of support. But if gambling has already become a significant concern — for you or someone you care about — professional support is important and freely available. bd989 strongly encourages players to use the following channels alongside, or instead of, the platform's built-in tools.

• bd989 Support Team (24/7): Our English-speaking support team is available around the clock via live chat inside your bd989 account or by email at [email protected]. If you are concerned about your gambling, our team can help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your options without judgment. Use the subject line "Responsible Gaming Request" for priority handling.
• Talk to a Trusted Person: Sharing your concern with a trusted family member, friend, or colleague is often the first and most powerful step. In Bangladesh, family support networks are strong — leaning on that support is a sign of strength, not weakness.
• National Mental Health Helpline (Bangladesh): The National Mental Health Helpline in Bangladesh provides free counselling and referral services for individuals experiencing emotional and psychological difficulties, including gambling-related stress. Contact information can be found via the Bangladesh Ministry of Health and Family Welfare.
• Gamblers Anonymous (International): Gamblers Anonymous is a peer-support fellowship for individuals who believe gambling has become a problem in their lives. The organisation operates a 12-step recovery programme and local meeting groups. International resources are available at gamblersanonymous.org — English-language support is available globally, including for members based in Bangladesh.
• GamCare (International): GamCare is a leading provider of information, support, and treatment for anyone affected by a gambling problem. Free resources including self-assessment tools and online chat support are available in English at gamcare.org.uk.
• BeGambleAware (International): BeGambleAware offers confidential advice and support for people affected by gambling harm. Visit begambleaware.org for English-language resources, self-assessment questionnaires, and access to trained advisors.

Parental Controls & Minor Protection

If you share a computer, tablet, or mobile device with children or young people, it is your responsibility as the account holder to ensure that minors cannot access your bd989 account. bd989 strongly recommends the following measures to prevent underage access:

• Use a Strong, Unique Password: Never share your bd989 account password with any other person. Use a password that is unique to bd989 and not used on any other platform. Enable two-factor authentication (2FA) from your account security settings for an additional layer of protection.
• Log Out After Every Session: Always log out of your bd989 account when you have finished playing, especially on shared or family devices. Do not use the browser's "Remember Password" feature on shared devices.
• Device-Level Parental Controls: Use the parental control features built into your device's operating system (Android, iOS, Windows) to restrict access to gambling-related websites and applications. Parental control software such as Net Nanny, Kaspersky Safe Kids, or the free Google Family Link for Android can block gambling websites and apps at the device level.
• Secure Your bd989 APK: If you have installed the bd989 Android APK on a shared device, ensure the APK is protected by your device's screen lock. Use the app-lock feature available on most Android devices to require a PIN or fingerprint to open the bd989 app specifically .
• Report Underage Access Immediately: If you discover or suspect that a minor has accessed your bd989 account, contact [email protected] immediately. bd989 will conduct a full review and take appropriate action to protect both the minor and the integrity of your account.

bd989 cooperates fully with any verified parental concern regarding underage account access. We take our responsibility to protect minors extremely seriously and will prioritise any such investigation above standard support queue order.